Return & Refund Policy

1. Return Eligibility

We accept returns only under the following conditions:

• The product received is damaged, defective, incorrect, or missing items.
• The return request is raised within 7 days of delivery.
• The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Products that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless damaged or defective upon delivery:

• Sale or discounted items
• Personalized or customized products
• Gift cards
• Used or washed products
• Products without original packaging or tags

Danglisia reserves the right to refuse returns that fail quality inspection.

3. Return Request Process

To initiate a return, please contact our support team with:

• Order Number
• Product Images/Videos (if damaged or incorrect)
• Reason for return

Contact Email: support@danglisia.com

Once your request is reviewed and approved, return instructions will be shared with you.

4. Refund Process

After the returned product is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
• If your order was paid through Cash on Delivery (COD), refund details may be collected separately.

5. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

• Store credit
• Refund
• Alternative product options

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Please notify us within 48 hours of delivery.
• Share clear photos/videos of the issue for verification.

Failure to report within the specified timeframe may affect eligibility for return or replacement.

7. Cancellation Policy

Order Cancellation by Customer

• Orders can only be cancelled before they are shipped.
• Once dispatched, orders cannot be cancelled.

Cancellation by Danglisia

We reserve the right to cancel orders due to:

• Product unavailability
• Payment issues
• Suspicious or fraudulent transactions
• Incorrect pricing or technical errors

In such cases, a full refund will be issued.

8. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.

Customers may be responsible for return shipping costs unless otherwise specified.

9. Refund Delays

If you have not received your refund within the expected timeframe:

• Check with your bank/payment provider first.
• Contact us if the issue persists.