Shipping & Delivery Policy

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note:

• Processing times may vary during sales, festive seasons, or high order volumes.
• Orders requiring additional verification may take longer to process.

2. Shipping Timeline

Estimated delivery timelines are as follows:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary depending on courier services and location accessibility.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

Danglisia may offer:

• Free shipping on selected orders
• Promotional shipping offers during campaigns or sales

Shipping charges are non-refundable unless the return is due to our error.

4. Order Tracking

Once your order is shipped:

• A tracking ID and courier details will be shared via email, SMS, or WhatsApp (where applicable).
• Customers can use the tracking details to monitor delivery status.

Please allow up to 24 hours for tracking information to update.

5. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Unreachable contact number

the package may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Public holidays or festivals
• Natural disasters
• Courier or logistics disruptions
• Government restrictions
• High order volumes

Danglisia is not liable for delays caused by third-party courier services or circumstances beyond our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Shipping address
• Contact details
• PIN code information

Danglisia shall not be responsible for failed deliveries due to incorrect or incomplete information provided by customers.

8. International Shipping

Currently, Danglisia may or may not offer international shipping depending on product availability and destination.

If international shipping is available:

• Customers are responsible for any customs duties, import taxes, or additional charges applicable in their country.
• Delivery timelines may vary significantly based on destination country and customs clearance.

9. Damaged or Missing Packages

If your package arrives damaged or items are missing:

• Please contact us within 48 hours of delivery.
• Share clear photos/videos of the package and products for verification.

Claims raised after the specified period may not be accepted.

10. Refused or Undelivered Orders

If an order is refused at delivery or remains undelivered due to customer-related issues:

• Shipping charges may be deducted from any eligible refund.
• Re-shipping charges may apply for a second delivery attempt.